Legal

Terms of Service

Last updated: June 12, 2026.

These Terms of Service (the “Terms”) are a binding agreement between Fleet Portal LLC, a Nevada limited liability company (“Fleet Portal,” “we,” “us,” or “our”), and the business that accesses or uses the Fleet Portal website, software, platform, documentation, and related services (collectively, the “Service”). By accessing or using the Service, you accept these Terms on behalf of the business you represent, and you represent that you have authority to bind that business. If you do not agree to these Terms, do not access or use the Service.

The Service is offered solely for business use by commercial entities such as repair shops, fleet operators, and service providers. It is not offered to consumers, and you agree that your use of the Service is for business purposes only.

If you and Fleet Portal have signed an order form, license agreement, or other written agreement covering the Service (an “Order”), the Order controls over these Terms to the extent of any conflict. These Terms apply to all access and use of the Service whether or not an Order is in place.

1. License grant

Subject to these Terms and payment of all applicable fees, Fleet Portal grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own internal business operations, at the locations and for the number of users set out in your Order. This is a license, not a sale. Payment of a one-time license fee, setup fee, or any other fee gives you a right to use the Service under these Terms; it does not transfer any ownership interest in the Service or any part of it.

2. License restrictions

Except as expressly permitted in these Terms or in a signed Order, you will not, and will not permit or assist any third party to:

copy, reproduce, duplicate, download, mirror, frame, or create derivative works of the Service or any part of it, including its software, design, layouts, workflows, reports, templates, and documentation;
reverse engineer, decompile, disassemble, translate, or otherwise attempt to derive the source code, structure, data models, or underlying ideas of the Service;
sell, resell, rent, lease, lend, sublicense, sublease, assign, distribute, publish, transfer, or otherwise make the Service available to any third party, including on a service-bureau, timesharing, white-label, or managed-service-provider basis;
share accounts or credentials with, or provide access to, anyone other than your own authorized personnel covered by your Order;
use the Service to build, train, improve, or inform a competing product or service, or access the Service for competitive analysis or benchmarking, or permit a competitor of Fleet Portal to access the Service;
probe, scan, or test the vulnerability of the Service, circumvent or attempt to circumvent any security, access control, usage limit, or technical protection measure, or interfere with the integrity or performance of the Service;
use scrapers, crawlers, bots, or other automated means to access the Service or extract data from it, except through interfaces we expressly provide;
remove, alter, or obscure any copyright, trademark, or other proprietary notices in or on the Service; or
use the Service in violation of any applicable law or third-party right, or to store or transmit malicious code or unlawful, infringing, or deceptive material.

Any use of the Service outside the scope licensed in Section 1, including any of the conduct above, is an unauthorized use that infringes our intellectual property rights, automatically terminates your license, and entitles us to injunctive relief and any other available remedy without limiting any other provision of these Terms.

3. Intellectual property

Fleet Portal and its licensors own and retain all right, title, and interest in and to the Service, including all software, source code, databases, schemas, designs, user interfaces, workflows, reports, templates, documentation, trademarks, logos, and all related intellectual property rights, and all modifications, improvements, and derivative works of any of them. No rights are granted to you other than the limited license expressly stated in Section 1. All rights not expressly granted are reserved.

If you provide suggestions, ideas, or other feedback about the Service, you grant Fleet Portal a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation or compensation to you.

We may collect and use data about the use and performance of the Service in aggregated or de-identified form that does not identify you or any individual, to operate, secure, benchmark, and improve the Service.

4. Your data

You retain ownership of the operational data you and your users submit to the Service, such as service requests, vehicles, invoices, customers, and inventory (“Customer Data”). You grant us a license to host, process, transmit, display, and back up Customer Data as needed to provide, secure, support, and improve the Service and to comply with law. We process Customer Data as described in our Privacy Policy.

You are solely responsible for the accuracy, quality, and legality of Customer Data, for the means by which you acquired it, and for having all rights, consents, and notices required to submit it to the Service. You are responsible for maintaining your own copies of any records you are required by law to retain; export features are available for this purpose.

5. Accounts and security

You are responsible for all activity under your accounts, including activity by employees, contractors, and anyone else you grant access. You will keep credentials confidential, ensure your users comply with these Terms, and notify us promptly at the address below of any suspected unauthorized access or security incident involving the Service. We are not liable for loss arising from unauthorized use of your accounts that results from your failure to safeguard credentials.

6. Fees and payment

Fees are set out in your Order and are quoted per shop based on size, locations, and scope. Unless your Order says otherwise: the license fee and setup fee are one-time charges due as invoiced; OS Management coverage (hosting, support, updates, and maintenance) is charged for the term selected in your Order; and all fees are non-cancelable and non-refundable to the maximum extent permitted by law. Fees are exclusive of taxes, and you are responsible for all applicable taxes other than taxes on our income.

Amounts not paid when due may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable costs of collection. We may suspend access to the Service for accounts with overdue balances after notice. Payment processing is handled by our payment provider; we do not store full payment card numbers.

7. OS Management coverage

Hosting, support, updates, maintenance, and any other ongoing services are provided as OS Management coverage for the term stated in your Order. If your coverage term ends and is not renewed, we may suspend hosted access and ongoing services until coverage is renewed. Expiration of coverage does not entitle you to a refund of any license, setup, or other fees, and does not expand the license granted in Section 1.

8. Service availability and changes

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Specific availability commitments apply only where set out in a signed written service-level agreement. We may modify, update, or discontinue features of the Service, and we may impose or change usage limits, provided that material reductions in core functionality under an active Order will be handled as set out in that Order.

9. Beta and preview features

We may offer features identified as beta, preview, pilot, or early access. These are provided as is, may be changed or withdrawn at any time, are excluded from any availability or support commitments, and are used at your own risk.

10. Third-party services

The Service may interoperate with third-party products and services, such as payment processors. Your use of third-party services is governed by their own terms, and we are not responsible for third-party products, services, or content.

11. Confidentiality

Each party may receive non-public information of the other in connection with the Service. Each party will protect the other’s non-public information with at least reasonable care and use it only as needed to perform under these Terms. The Service, its non-public features, documentation, and pricing are Fleet Portal’s confidential information. These obligations do not apply to information that is or becomes public through no fault of the recipient, was known before disclosure, is independently developed, or must be disclosed by law.

12. Operational responsibility; no professional advice

The Service is a record-keeping, workflow, and business management tool. It is not a substitute for the judgment of qualified mechanics, technicians, compliance personnel, or other professionals, and nothing in the Service constitutes legal, financial, tax, safety, or mechanical advice.

You acknowledge and agree that:

you are solely responsible for all decisions about the inspection, maintenance, repair, and operation of vehicles and equipment, including the timing and scope of preventative maintenance, regardless of any reminder, interval, report, calculation, or other output of the Service;
you are solely responsible for compliance with all laws and regulations applicable to your business, including DOT, FMCSA, OSHA, EPA, and state and local requirements, and for the accuracy and completeness of any records you are required to keep or file;
outputs of the Service, including estimates, invoices, reports, and reminders, depend on the data you enter and may contain errors, and you will independently verify any output before relying on it; and
Fleet Portal has no responsibility for vehicle or equipment condition, roadworthiness, mechanical failure, accidents, personal injury, property damage, cargo loss, downtime, or regulatory penalties arising from your operations, and you assume all such risks.

13. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. FLEET PORTAL SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. FLEET PORTAL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ACCURATE, COMPLETE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. NO ADVICE OR INFORMATION OBTAINED FROM FLEET PORTAL OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN A SIGNED ORDER.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL FLEET PORTAL OR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) FLEET PORTAL’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, UNDER ANY THEORY OF LIABILITY, WILL NOT EXCEED THE AMOUNTS YOU ACTUALLY PAID TO FLEET PORTAL FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100) IF NO SUCH AMOUNTS WERE PAID. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN THE PARTIES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

15. Indemnification

You will defend, indemnify, and hold harmless Fleet Portal and its members, managers, officers, employees, and contractors from and against any claims, demands, losses, damages, penalties, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Data; (b) your use of the Service in violation of these Terms or applicable law; (c) your products, services, and business operations, including the inspection, maintenance, repair, or operation of any vehicle or equipment; (d) disputes between you and your customers, employees, or other third parties; or (e) any unauthorized access to or use of the Service through your accounts. We will give you prompt notice of any such claim and reasonable cooperation at your expense; we may participate in the defense with our own counsel.

16. Suspension and termination

We may suspend or terminate your access to the Service, without limiting other remedies, if you materially breach these Terms, fail to pay amounts when due, use the Service in a way that threatens its security or integrity or that exposes us or others to liability, or if we are required to do so by law. Where practical, we will give notice and an opportunity to cure before terminating for breach.

Upon termination or expiration: your license and access end; you must cease all use of the Service; and Sections 2 through 4, 6, and 11 through 21 survive. For thirty (30) days after termination, we will make Customer Data available for export in a commonly used format on request, after which we may delete it, except as retention is required by law or for routine backups.

17. Dispute resolution; arbitration; class action waiver

Informal resolution first. Before filing any claim, you agree to email us at the address below with a description of the dispute and give us thirty (30) days to work toward an informal resolution.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator, seated in Clark County, Nevada, conducted in English. Hearings may be held by videoconference where the rules permit. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Class action and jury waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL TO THE FULLEST EXTENT PERMITTED BY LAW.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information, including under Section 2.

Time limit. To the extent permitted by law, any claim arising out of or related to the Service or these Terms must be filed within one (1) year after the claim accrued, or it is permanently barred.

18. Governing law and venue

These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws rules. For any matter not subject to arbitration, the state and federal courts located in Clark County, Nevada have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date, and material changes will be communicated through the Service or by email where we have one on file. Continued use of the Service after an update constitutes acceptance. Changes do not modify a signed Order during its current term except as the Order allows.

20. General

Entire agreement. These Terms, together with the Privacy Policy and any Orders, are the entire agreement between the parties about the Service and supersede all prior or contemporaneous understandings. A signed Order controls over these Terms to the extent of any conflict.
Assignment. You may not assign or transfer these Terms or your license, by operation of law or otherwise, without our prior written consent, and any attempt to do so is void. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Severability. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions remain in full force.
No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.
Notices. We may provide notices through the Service or to the email associated with your account. Legal notices to Fleet Portal must be sent to the email address below.
No third-party beneficiaries. These Terms create no rights in any third party.
Relationship. The parties are independent contractors; these Terms create no partnership, agency, or joint venture.

21. Contact

Questions or legal notices regarding these Terms should be sent to hello@fleetportal.io.